Return & Refund Policy

RETURNS & REFUND POLICIES DETAILS:

Any product you purchase from SmartPeque.com is covered by our straightforward Returns & Refund Policy. From the day you receive your order, you are covered by our Returns & Refund Policy for 30 days!

• If you receive a product that is defective or appears to have quality issues within 30 days, you will be covered by our warranty, refund, or free replacement service.

• If you change your mind within 7 days, we'll provide a return address for you to send your products back to us in like-new condition, with all parts, accessories, tags, labels, etc. This is eligible for a refund of the product cost.

• Please contact us at hola@smartpeque.com to request a return or refund.

• Please allow 1-3 business days for our customer service team to process your return request.

• Money will be credited to your account after we receive the return and the inspection is approved, within 3-7 days.

• Refunds issued are for the cost of the products only, and restocking fees, return-to-sender fees, or other applicable fees are the responsibility of the customer.

• Return address: Please contact us at hola@smartpeque.com for the return address.

• About the return handling fee: we can accept a refund with no handling fee.

• If the product is delivered successfully, we assume that the customer has received the goods. If there is any problem with your shipment, SmartPeque is glad to assist in claiming from the carrier company.

Who will pay the shipping fee for the return?

• SmartPeque will bear the shipping cost for returns caused by products that arrived with quality problems or are defective.
• For returns & refunds not caused by product problems, the freight is borne by the customer.

When will I receive my refund?

• Refunds will be credited to the original payment account. PayPal generally takes 1-3 business days, and credit cards generally take 5-10 business days, which varies by bank. Contact your card-issuing bank for questions about when to credit your account.
• If you haven't received a credit for a return, please do the following: Contact your bank/credit card company. It may take some time for the refund to be posted to your account.

The following will void your warranty and ability to return an item:

• Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the tip and any warning/safety labels or markings.

• Due to the nature and use of gel blaster products, external damage and/or wear and tear are not covered under the warranty of any product.

• Batteries that are not charged using a smart charger are not covered under warranty. A smart charger is required to safely charge all batteries.

• Garments or Tactical Gear/Apparel that are soiled or missing their original tags. Soiled garments or those with tags removed will not be accepted under any circumstances and can be returned to the buyer at the buyer's expense. We will attempt to contact you via the email address provided on the order. If we are unable to get a response, any items that cannot be returned or are refused by the customer will be treated as abandoned and will be discarded by our staff without issuing a refund.

PRE-ORDER EXCLUSIVES AND LIMITED EDITION ITEM POLICIES

• Due to the nature of limited edition and pre-order exclusives, and to ensure we manufacture the correct quantity of the item, we do not process cancellations for these orders.
• However, our return, exchange, and warranty policies still apply to pre-orders and limited edition exclusives.
• Pre-Order items are expected to arrive at our warehouse within 2-4 weeks. This timeline is usually accurate, but delays can occur, so this is not guaranteed.

BUYER RESPONSIBILITIES AND TERMS & CONDITIONS OF PURCHASING:

• By purchasing anything from SmartPeque.com, you certify that you understand it is your responsibility to know the local, state, and federal laws concerning the products you are purchasing.
• You also verify that you have read and agree to SmartPeque's policies. The buyer/consumer who purchases from SmartPeque is responsible for informing themselves of all local and state laws.
• Additionally, any person who purchases from our website is responsible for reviewing and accepting all terms and conditions set forth on SmartPeque.com.
• Once your online or phone order is completed, the customer releases SmartPeque of all liability related to acknowledgment of terms and conditions, policies, and product use liability.
• The consumer is also responsible for reviewing and informing themselves of all product warranty terms and exclusions to such terms as provided.

FRAUDULENT PURCHASES POLICY:

All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.

ORDER CANCELLATION POLICY:

• If you need to cancel your order, we can do so if it has not already been shipped. We strive to fulfill orders as quickly as possible and have automated certain steps on approved orders to achieve this. In many cases, the order can be cancelled before shipping. However, the order may be shipped before we receive and process your request. In that case, a return request must be submitted. If an order has already partially or completely shipped, you can request a return address from our Customer Service team, and the return shipping cost will be borne by the customer. Cancellation requests received before any packages have shipped will not incur any additional restocking fees.
• All cancelled orders will be immediately refunded once the cancellation has been confirmed and all potential in-transit items have been returned to their originating shipping location (i.e., our warehouses). We do our best to issue refunds as quickly as possible on our end.